The FAIS Ombud is inviting suitably qualified South African graduates to apply for its Client Care Graduate Programme 2026 in Pretoria East, Gauteng.
The 12-month contract opportunity is based in the Client Care Department and is designed to give a graduate practical workplace exposure, competency-based training and mentorship. The advertised salary is market related, and applications close on 25 September 2026.
FAIS Ombud Client Care Graduate Programme 2026
The opportunity is aimed at a graduate who wants to gain workplace experience in a client-care environment connected to financial services and public complaints.
The successful candidate will work within the FAIS Ombud’s Client Care Department, where duties include assisting with complaints received from members of the public about financial service providers.
The programme also provides exposure to professionals working in areas such as law, financial planning, investigations and negotiations.
Opportunity Details
| Detail | Information |
|---|---|
| Organisation | Ombud for Financial Services Providers (FAIS Ombud) |
| Position | Client Care Graduate |
| Reference | REC26-07 |
| Department | Client Care |
| Industry | Call Centre |
| Job type | Contract |
| Positions | 1 |
| Duration | 12 months |
| Salary | Market related |
| Location | Pretoria East, Gauteng |
| Closing date | 25 September 2026 |
| Application method | Online |
Who Can Apply?
According to the supplied vacancy information, applicants must:
- Be South African citizens.
- Have a valid South African identity document.
- Hold an Office Administration Diploma at NQF Level 6.
- Have a strong academic background.
- Be computer literate.
- Have an interest in public service and the financial sector.
- Be energetic and self-driven.
- Be able to work towards deadlines and in a demanding environment.
The advert also highlights problem-solving, interpersonal and communication abilities.
Skills mentioned in the vacancy
The following competencies are also referred to:
- Presentation skills.
- Conflict-management skills.
- People-management skills.
- Problem-solving.
- Communication.
- Working effectively under pressure.
- Teamwork.
- Deadline management.
Applicants should distinguish between the minimum qualification and the additional skills and attributes described in the advert.
What Does the Graduate Programme Involve?
The graduate will be placed in the Client Care Department and receive training with support from a dedicated mentor.
The programme involves exposure to complaints submitted by members of the public against financial service providers.
The successful candidate may assist with:
- Registering new complaints.
- Checking whether complaints fall within the FAIS Ombud’s jurisdiction.
- Helping complainants understand jurisdiction-related matters.
- Identifying the main issues raised in complaints.
- Requesting additional information when necessary.
- Referring matters outside the FAIS Ombud’s jurisdiction to appropriate organisations.
- Communicating with complainants.
- Liaising with financial service providers.
This means the role combines administrative, communication, client-service and complaint-handling responsibilities.
Workplace Exposure
One of the notable aspects of the programme is the opportunity to work alongside experienced professionals.
The supplied vacancy information states that graduates may gain exposure to:
- Lawyers.
- Financial planners.
- Investigators.
- Negotiators.
For an Office Administration graduate interested in public service or financial services, this provides a workplace environment in which administrative and client-care skills can be applied to real complaints and enquiries.
Salary
The vacancy lists the salary as:
Market Related
No specific monthly or annual amount is disclosed in the supplied information.
Youthscope therefore does not estimate or assign a salary figure to this position.
Employment Equity
The advert states that preference will be given to black female candidates and persons living with disabilities in support of the FAIS Ombud’s Employment Equity targets.
Applicants should rely on the organisation’s official vacancy information for the applicable employment-equity provisions.
Background Checks
Recommended candidates may be required to undergo comprehensive background checks.
The supplied vacancy information states that these may include:
- Security screening.
- Psychometric testing.
- Qualification verification.
- Verification of other credentials.
Applicants should therefore ensure that the information provided in their application is accurate and can be verified.
How to Apply for the FAIS Ombud Graduate Programme 2026
Applications are submitted online through the FAIS Ombud recruitment portal.
Step 1: Open the recruitment vacancy
Use the official recruitment portal and locate the Client Care Graduate vacancy with reference REC26-07.
Step 2: Review the vacancy requirements
Check that you meet the citizenship, qualification and other stated requirements before starting the application.
Step 3: Complete the online application
Enter the requested information through the recruitment portal and follow the instructions provided there.
Step 4: Submit before the deadline
The application must be submitted by the stated closing date of 25 September 2026.
Official application route: FAIS Ombud recruitment portal.
Applicants may also access the main recruitment portal:
Click here to view FAIS Ombud vacancies
Application Closing Date
25 September 2026
Applicants should submit their applications before the deadline rather than relying on a last-minute submission.
Enquiries
The supplied vacancy information lists:
Ms Gontse Setseta
Telephone: 012 762 5000
The advert states that correspondence will only be entered into with shortlisted candidates and that the FAIS Ombud reserves the right not to make an appointment.
Why This Graduate Programme May Be Relevant
This is a specialised graduate opportunity for someone with an Office Administration Diploma at NQF Level 6 who is interested in client care, public service and the financial-services environment.
Rather than being limited to general administration, the role involves complaint registration, communication with members of the public and financial service providers, jurisdiction-related processes and interaction with professionals involved in financial-services complaints.
The 12-month contract also provides a defined period of workplace exposure and mentorship.
Frequently Asked Questions
Who can apply for the FAIS Ombud Graduate Programme?
The vacancy states that applicants must be South African citizens with valid South African identity documents and must have an Office Administration Diploma at NQF Level 6.
What qualification is required?
An Office Administration Diploma at NQF Level 6 is stated as the minimum qualification.
How long is the programme?
The graduate programme is advertised as a 12-month contract.
Where is the position based?
The position is based in Pretoria East, Gauteng, South Africa.
How much does the FAIS Ombud Graduate Programme pay?
The vacancy states that the salary is market related. A specific salary amount is not disclosed in the supplied information.
When does the application close?
Applications close on 25 September 2026.
Final Reminder
Before submitting your application, check that you meet the stated qualification and citizenship requirements and review the vacancy details carefully.
Applications are submitted online through the FAIS Ombud recruitment portal. Use the official recruitment route and submit before 25 September 2026.
Source: FAIS Ombud vacancy information supplied for this article.
Last checked: 16 September 2026.
Official source
FAIS Ombud recruitment portal: FAIS Ombud Jobs Portal
Specific application page supplied: Client Care Graduate — REC26-07 Application
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Mbalizuke Nkosi is the editorial voice behind YouthScope.co.za, a South African youth-focused platform dedicated to providing reliable information on opportunities, education, and career development. The platform serves students, graduates, job seekers, and young professionals by delivering accurate, timely, and easy-to-understand content.
Through informative and professionally curated content, YouthScope.co.za aims to equip young people with the knowledge and resources needed to make informed decisions about their education and future careers.
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