Apex Unlimited National Certificate: Contact Centre Support Learnership 2026
Young South Africans who have completed Grade 12 (Matric) and want to start a career in customer service, banking, insurance, sales support or business process outsourcing (BPO) are encouraged to apply for the Apex Unlimited Potential (APEXU) National Certificate: Contact Centre Support Learnership 2026.
The learnership combines structured training with practical workplace exposure, allowing successful candidates to earn a recognised National Certificate: Contact Centre Support (NQF Level 2) while developing skills needed in the growing contact centre industry.
This opportunity is ideal for applicants who are confident communicators, enjoy working with people and want to gain their first professional workplace experience.
Employer Information
Employer: Apex Unlimited Potential (APEXU)
Programme Name: National Certificate: Contact Centre Support Learnership 2026
Opportunity Type: Learnership
Qualification: National Certificate: Contact Centre Support (NQF Level 2)
Industry: Contact Centre / Business Process Outsourcing (BPO)
Location Preference:
- Diepsloot
- Alexandra
- Riverside
- Cosmo City
- Randburg
Duration: Not specified
Employment Type: Learnership
Closing Date: 31 July 2026
Who Can Apply?
This opportunity is suitable for:
- Young South Africans under 35 years old
- Grade 12 graduates
- Candidates interested in customer service careers
- Individuals looking for workplace experience
- Applicants interested in banking, insurance, sales support or BPO careers
Requirements
Applicants must meet the following requirements:
- Be under 35 years old
- Have completed Grade 12 (Matric)
- Have good academic results
- Be confident and well-spoken
- Have a positive attitude and willingness to learn
- Demonstrate strong cognitive ability
- Show resilience and professionalism
- Be able to work in a customer-focused environment
Advantageous:
- One year corporate work experience
- Strong Mathematics results
- Computer literacy
- Previous customer service experience
Preferred locations:
- Diepsloot
- Alexandra
- Riverside
- Cosmo City
- Randburg
Additional selection information:
- Shortlisted candidates may complete a behavioural assessment
- Employment equity considerations will apply
Salary / Stipend
Stipend: Market-related stipend
The official advertisement does not disclose the exact monthly stipend amount.
About the Qualification
The National Certificate: Contact Centre Support (NQF Level 2) prepares learners with foundational skills needed for contact centre careers.
Training may include:
- Customer service
- Business communication
- Telephone etiquette
- Customer relationship management
- Problem-solving
- Workplace ethics
- Record keeping
- Computer systems
- Professional conduct
Documents Needed
Applicants should prepare:
- Updated CV
- Certified ID copy (if requested)
- Certified Grade 12 certificate
- Additional qualifications (if available)
- Employment references (if available)
Ensure all documents are clear and correctly attached before submitting.
Why Contact Centre Learnerships Matter
Contact centre careers provide young people with a pathway into industries such as:
- Banking
- Insurance
- Telecommunications
- Retail
- Healthcare
- Government services
- E-commerce
Many professionals begin as contact centre agents and later progress into roles such as:
- Team Leader
- Quality Assessor
- Trainer
- Workforce Planner
- Customer Experience Specialist
- Operations Manager
How to Apply
Follow these steps:
- Update your CV.
- Prepare your supporting documents.
- Use a professional email address.
- Clearly indicate that you are applying for the Apex Unlimited Contact Centre Learnership.
- Send your application to:
- Submit your application before:
Closing Date: 31 July 2026
Official Application Link
Applications should be submitted via email:
Applicants should confirm final details with Apex Unlimited Potential before applying.
Expert Guidance
Career expert YouthScope Editorial Team advises applicants to prepare all required documents before applying. Ensure your CV is updated, your qualifications are certified where required, and submit your application well before the closing date to avoid technical issues. Always apply only through the employer’s official recruitment website and keep a copy of your confirmation for your records.
For contact centre opportunities, highlight communication skills, customer service experience, teamwork, computer skills and any previous retail, hospitality or sales experience.
Expert Guidance
Career expert YouthScope Editorial Team advises applicants to prepare all required documents before applying. Ensure your CV is updated, your qualifications are certified where required, and submit your application well before the closing date to avoid technical issues. Always apply only through the employer’s official recruitment website and keep a copy of your confirmation for your records.
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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Who can apply for the Apex Unlimited Contact Centre Learnership?
Applicants under 35 years old who have completed Grade 12 and meet the requirements can apply.
Is previous work experience required?
No. One year of corporate experience is advantageous but not compulsory.
Is Mathematics compulsory?
No. Strong Mathematics results are advantageous but not required.
Is there a stipend?
Yes. A market-related stipend will be provided.
What qualification will successful applicants receive?
Successful learners will complete the National Certificate: Contact Centre Support (NQF Level 2).
Is there an assessment?
Yes. Shortlisted candidates may complete a behavioural assessment.
Where is the learnership based?
The opportunity is linked to locations including Diepsloot, Alexandra, Riverside, Cosmo City and Randburg.
Does the learnership guarantee permanent employment?
No. The official advertisement does not state that permanent employment is guaranteed.
Who is the client company?
The official advertisement does not disclose the client organisation.
Disclaimer
Youthscope shares employment, internship, bursary and learnership opportunities from official employers to help South Africans access career opportunities. We are not the recruiting organisation and do not charge any application fees. Always verify information on the employer’s official website before submitting your application.
ARTICLE TRUST BOX
Opportunity Verification
✅ Published by: YouthScope Editorial Team
✅ Last Updated: 25 July 2026
✅ Information Source: Official organisation announcement
✅ Status: Reviewed for accuracy
YouthScope shares career information to help South Africans discover opportunities. Applicants should confirm final details with the official organisation before applying.
The YouthScope Editorial Team publishes verified South African learnerships, internships, bursaries, graduate programmes, and career opportunities. Our team researches opportunities from official employers, government departments, SETAs, universities, and trusted organisations to provide accurate career information for South African youth.