Young South Africans with customer service or retail experience can now apply for a paid pathway into the Business Process Outsourcing industry.
The Digital Solutions Group Customer Care Agent Learnership 2026 offers unemployed youth in the Western Cape the chance to gain structured customer care training, workplace exposure and earn R5,000 per month while developing skills for future customer support careers.
Applications close on 16 July 2026.
Digital Solutions Group Customer Care Agent Learnership 2026: R5,000 Monthly Opportunity for Western Cape Youth
Finding a first opportunity in the formal customer support industry can be challenging, especially for young people who have customer service experience but need exposure to professional Business Process Outsourcing (BPO) environments.
The Digital Solutions Group Customer Care Agent Learnership 2026 provides unemployed youth with an opportunity to build on their existing customer care skills while gaining experience in inbound customer support.
The fixed-term learnership is aimed at candidates who have worked in customer service or retail and want to develop a career in call centres, customer support and global business services.
Opportunity Overview
Company: Digital Solutions Group
Opportunity: Customer Care Agent Learnership 2026
Opportunity Type: Learnership
Industry: Business Process Outsourcing (BPO) / Customer Care
Location: Milnerton, Western Cape
Contract Type: Fixed-term
Monthly Pay: R5,000
Target Applicants: Unemployed South African youth
Age Requirement: 18 to 27 years
Closing Date: 16 July 2026
The learnership is designed for candidates who already understand customer service but have not previously worked in a Business Process Outsourcing environment.
Successful candidates will gain experience assisting inbound customers with:
- General enquiries
- Complaints
- Compliments
- Service-related questions
- Customer support processes
Internship / Learnership / Bursary Breakdown
The Digital Solutions Group Customer Care Agent Learnership introduces young people to the professional customer support environment.
Business Process Outsourcing includes industries such as:
- Call centres
- Customer service operations
- Global business services
- Client support centres
During the programme, learners will develop important workplace skills, including:
- Professional customer communication
- Problem-solving
- Handling customer queries
- Complaint resolution
- Customer relationship management processes
- Working in a structured support environment
This opportunity may benefit candidates who have worked in:
- Retail customer service
- Frontline support
- Sales assistance
- Service counters
- Client-facing roles
It provides a bridge between informal customer experience and formal BPO career opportunities.
Eligibility Requirements
Applicants must meet all listed requirements before applying.
Qualification Requirements
Applicants must have:
- Matric / Grade 12
- English and Mathematics completed
Age Requirements
Applicants must be:
Between 18 and 27 years old
Citizenship Requirements
Applicants must be:
South African citizens
Location Requirements
Applicants must:
Have a residential address in the Western Cape
Employment Requirements
Applicants must:
- Currently be unemployed
- Have been unemployed for the last six months in the BPO customer care or call centre environment
- Not have previous Business Process Outsourcing environment exposure
- Not have completed a previous learnership programme
Experience Requirements
Applicants must have:
At least two years of customer care experience in customer service or retail
Suitable experience may include:
- Retail customer support
- Frontline customer assistance
- Customer-facing service roles
- Sales floor customer interaction
Additional Requirements
Candidates should have:
- Strong spoken English
- Good written English skills
- Customer-focused attitude
- Ability to work shifts
- Ability to travel to Century City and Mutual Park in Cape Town
- Ability to work weekends, public holidays and after-hours shifts
CRM system experience will be an added advantage.
Stipend / Salary Details
The advertised salary for the Digital Solutions Group Customer Care Agent Learnership is:
Monthly pay: R5,000
The opportunity is offered on a fixed-term basis.
Additional benefits were not disclosed in the available information.
Required Documents Checklist
Applicants should prepare:
- Updated CV
- South African ID document
- Matric certificate
- Proof of residence
- Proof of customer service or retail experience
- Any additional documents requested during application
Applicants should ensure their CV clearly explains:
- Customer service responsibilities
- Communication skills
- Retail experience
- Problem-solving abilities
- Previous interaction with customers
How to Apply Step-by-Step
Step 1:
Update your CV and highlight your customer service or retail experience.
Step 2:
Prepare supporting documents, including qualifications and proof of residence.
Step 3:
Submit your application through the official Digital Solutions Group online application portal.
Step 4:
Check that your contact details, education history and work experience are correct before submitting.
Closing Date
Closing Date: 16 July 2026
Eligible candidates are encouraged to submit applications before the deadline.
Late applications may not be considered.
Related Opportunity
Youthscope
Frequently Asked Questions (FAQ)
1. Who can apply for the Digital Solutions Group Customer Care Agent Learnership?
The opportunity is open to unemployed South African youth aged 18 to 27 who have customer care or retail experience and meet the listed requirements.
2. What qualifications are required?
Applicants need Matric / Grade 12 with English and Mathematics.
3. Is this opportunity open to unemployed youth?
Yes. The learnership targets unemployed young South Africans who want to enter the customer care and BPO industry.
4. Is there a stipend?
Yes. Successful candidates will receive R5,000 per month.
5. How long does the learnership last?
The advert confirms that the opportunity is fixed-term, but the exact duration was not disclosed.
6. How do applicants apply?
Applicants must submit their details through the official online application portal provided by Digital Solutions Group.
Why You Should Apply
Customer service experience is valuable across many industries.
Completing this learnership can help candidates strengthen their employability by gaining:
Workplace Exposure
Learners will experience a professional customer support environment and understand how structured support teams operate.
Skills Development
Participants can improve:
- Communication skills
- Customer handling techniques
- Complaint management
- Professional writing
- Problem-solving
Improved Career Opportunities
BPO and customer support skills can create opportunities in:
- Banking
- Insurance
- Telecommunications
- Retail
- E-commerce
- Government services
Career Growth
The experience gained can help candidates compete for future customer service and support positions.
Career Pathways
After gaining customer care experience, candidates may pursue roles such as:
- Customer Care Agent
- Call Centre Consultant
- Client Service Representative
- Customer Support Specialist
- Helpdesk Consultant
- Contact Centre Team Leader (with experience)
Further development opportunities may include:
- Customer service certifications
- Business communication training
- BPO industry programmes
- Supervisory training
Expert Guidance (Mbalizuke Nkosi)
Career advice from Mbalizuke Nkosi:
“Candidates applying for customer care learnerships should make their previous experience easy for recruiters to understand.
If you worked in retail or customer service, do not only list your job title. Explain what you achieved — for example, assisting customers, resolving complaints, handling enquiries and working under pressure.
Before applying, check every requirement carefully. Make sure your CV, contact details and supporting documents are updated.
Apply early and avoid submitting incomplete information. Customer care employers value communication, reliability and professionalism, so your application should reflect those qualities.”
Disclaimer
Applicants should verify all information through official Digital Solutions Group application channels before applying.
Job seekers should be aware of scams and should never pay money to secure a learnership or employment opportunity.
Final selection decisions remain with Digital Solutions Group and the relevant recruitment team.
Mbalizuke Nkosi is the editorial voice behind YouthScope.co.za, a South African youth-focused platform dedicated to providing reliable information on opportunities, education, and career development. The platform serves students, graduates, job seekers, and young professionals by delivering accurate, timely, and easy-to-understand content.
Through informative and professionally curated content, YouthScope.co.za aims to equip young people with the knowledge and resources needed to make informed decisions about their education and future careers.
For inquiries or support, please contact admin@youthscope.co.za.