Old Mutual Limited is inviting applications for its Trainee Call Centre Agent (6-Month Fixed-Term Contract) in Cape Town, Western Cape. This opportunity is ideal for tertiary students looking to gain practical customer service experience while building a career in South Africa’s financial services sector.
Successful applicants will receive structured coaching, workplace exposure and hands-on experience handling customer enquiries in a professional call centre environment.
Employer
Employer: Old Mutual Limited
Programme: Trainee Call Centre Agent (6 Months Fixed-Term Contract)
Location: Cape Town, Western Cape
Programme Duration: 6 Months
Employment Type: Temporary Fixed-Term Contract (On-site)
Closing Date
Closing Date: 22 July 2026 (23:59)
Opportunity Overview
The Old Mutual Trainee Call Centre Agent programme offers practical workplace experience within a fast-paced customer service environment. Trainees will handle inbound and outbound customer calls, learn financial services products and systems, and receive continuous coaching from experienced team leaders.
This programme provides valuable exposure to client service, communication, problem-solving and call centre operations, making it an excellent opportunity for students seeking workplace experience.
Requirements
Applicants must:
- Be a South African citizen
- Have Matric (Grade 12)
- Provide proof of registration at a recognised tertiary institution
- Have good communication skills
- Be computer literate
- Have knowledge of Microsoft Office, including Excel
- Be customer-service orientated
- Be willing to work on-site in Cape Town
- Be available to work flexible shifts:
- Monday to Friday: 08:00–19:00
- Saturday: 08:00–13:00
Salary / Stipend
Salary/Stipend: Not disclosed.
Documents Needed
Prepare the following:
- Updated CV
- Certified South African ID copy
- Certified Matric Certificate
- Proof of tertiary registration
- Academic transcript (if available)
- Contactable referee(s)
- Any additional supporting documents requested by Old Mutual
How to Apply
- Visit the official Old Mutual Careers website.
- Search for Trainee Call Centre Agent (6 Months FTC).
- Sign in or create a profile.
- Complete the online application form.
- Upload all required supporting documents.
- Review your application carefully.
- Submit your application before 22 July 2026 at 23:59.
Official Application Link
Apply here: https://careers.oldmutual.com
Expert Guidance (Mbalizuke Nkosi)
Expert Guidance
Career expert Mbalizuke Nkosi advises applicants to prepare all required documents before applying. Ensure your CV is updated, your qualifications are certified where required, and submit your application well before the closing date to avoid technical issues. Always apply only through the employer’s official recruitment website and keep a copy of your confirmation for your records.
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Frequently Asked Questions (FAQ)
1. Who can apply?
South African applicants with Matric who are currently registered at a recognised tertiary institution.
2. How long is the contract?
The position is offered as a six-month fixed-term contract.
3. Is this a remote job?
No. The role is fully on-site in Cape Town.
4. Is previous call centre experience required?
No. This is an entry-level trainee opportunity designed to provide workplace experience and coaching.
5. What documents are required?
Applicants should prepare a CV, certified ID, Matric certificate, proof of tertiary registration and any other supporting documents requested.
6. What working hours should I expect?
Flexible shifts between 08:00 and 19:00 from Monday to Friday, and 08:00 to 13:00 on Saturdays.
7. Is the salary disclosed?
No. Old Mutual has not disclosed the salary or stipend for this position.
8. Does Old Mutual apply Employment Equity?
Yes. Appointments will be made from designated groups in accordance with Old Mutual’s Employment Equity Plan.
Disclaimer
YouthScope shares employment, internship, bursary and learnership opportunities from official employers to help South Africans access career opportunities. We are not the recruiting organisation and do not charge any application fees. Always verify information on the employer’s official website before submitting your application.
Mbalizuke Nkosi is the editorial voice behind YouthScope.co.za, a South African youth-focused platform dedicated to providing reliable information on opportunities, education, and career development. The platform serves students, graduates, job seekers, and young professionals by delivering accurate, timely, and easy-to-understand content.
Through informative and professionally curated content, YouthScope.co.za aims to equip young people with the knowledge and resources needed to make informed decisions about their education and future careers.
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