iCareers Academy Contact Centre Sales Training 2026
If you’re looking to launch a career in the contact centre industry, iCareers Academy is offering a 5-Day Contact Centre Sales Training Course in Mount Edgecombe, KwaZulu-Natal. The programme is designed for aspiring sales agents who want to develop practical customer service and sales skills. Upon successful completion, participants receive a Certificate of Completion that can strengthen their CV when applying for contact centre opportunities.
Note: Although advertised under a learnership category, this opportunity is a 5-day skills training course and not a registered learnership.
Employer
| Field | Information |
|---|---|
| Employer | International Call Group – iCareers Academy |
| Programme | Contact Centre Sales Training |
| Location | Mount Edgecombe, KwaZulu-Natal |
| Duration | 5 Days |
| Employment Type | Skills Training Programme |
| Course Outcome | Certificate of Completion |
Closing Date
Closing Date: Not specified. Early registration is strongly encouraged as seats are limited.
Course Schedule
- Duration: 5 Days
- Days: Monday to Friday
- Time: 8:30 AM – 3:30 PM
What You Will Learn
Participants will receive training in:
- Professional presentation skills
- Power words versus rejection words
- Translating product features into customer benefits
- Understanding customer objections
- Handling objections effectively
- Answering product-related questions confidently
- Sales closing techniques
- Mock call practice
- In-service training
Course Outcome
Successful participants will receive a Certificate of Completion, confirming they have completed professional Contact Centre Sales Training and developed the practical skills required to work in a contact centre environment.
Course Fee / Stipend
Salary/Stipend: Not applicable.
Course Fee: Not specified. Contact the training provider for registration details.
Documents Needed
Applicants may need:
- Updated CV
- Certified South African ID copy
- Matric certificate (if requested)
- Any additional documents requested during registration
How to Apply
- Contact iCareers Academy to register.
- Confirm course availability and any registration requirements.
- Prepare the requested documents.
- Secure your seat before the course reaches capacity.
- Attend the full 5-day training programme.
Official Contact Details
Training Venue
15 Fairways Avenue
Mount Edgecombe, KwaZulu-Natal
Phone: 063 153 8097
Email: admin@i-careers.co.za
Why This Opportunity Matters
South Africa’s contact centre and business process outsourcing (BPO) sector continues to create employment opportunities for young job seekers. Completing professional sales training can improve communication, customer service, and sales skills, making candidates more competitive when applying for contact centre positions.
Expert Guidance (YouthScope Editorial Team)
Career expert YouthScope Editorial Team advises applicants to register as early as possible because training programmes with limited spaces often fill up quickly. Ensure you understand any registration requirements, attend every training session, and keep your certificate safely for future job applications.
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Frequently Asked Questions (FAQ)
1. Is this a learnership?
No. This is a 5-day Contact Centre Sales Training Course that awards a Certificate of Completion.
2. How long is the training?
The programme runs for 5 days, from Monday to Friday.
3. Will I receive a certificate?
Yes. Successful participants receive a Certificate of Completion.
4. Is a stipend or salary offered?
No. A stipend or salary is not mentioned for this training programme.
5. Where does the training take place?
The training is held at 15 Fairways Avenue, Mount Edgecombe, KwaZulu-Natal.
6. Are there limited spaces?
Yes. The training provider states that seats are limited, so early registration is recommended.
7. Does completing the course guarantee employment?
No. The certificate helps prepare participants for contact centre roles but does not guarantee employment.
Disclaimer
YouthScope shares employment, internship, bursary, learnership and training opportunities from official organisations to help South Africans access career opportunities. We are not the recruiting organisation and do not charge any application fees. Always verify programme details directly with the training provider before registering.
Opportunity Verification
✅ Published by: YouthScope Editorial Team
✅ Last Updated: 29 July 2026
✅ Information Source: Official International Call Group / iCareers Academy announcement
✅ Status: Reviewed for accuracy
YouthScope shares career information to help South Africans discover opportunities. Applicants should confirm final details with the training provider before registering.
The YouthScope Editorial Team publishes verified South African learnerships, internships, bursaries, graduate programmes, and career opportunities. Our team researches opportunities from official employers, government departments, SETAs, universities, and trusted organisations to provide accurate career information for South African youth.