Redial BPO USA Call Centre Learnership 2026/2027

Looking to build a career in South Africa’s growing Business Process Outsourcing (BPO) industry? Redial BPO is inviting applications for its 12-month USA Call Centre Learnership Programme 2026/2027 based in Roodepoort, Gauteng.

This paid learnership combines structured classroom training with practical workplace experience in an international contact centre environment. Successful candidates will support USA-based customers while developing valuable skills in customer service, sales, communication and contact centre operations.

The opportunity is ideal for unemployed South Africans with Matric and 3 to 6 months of call centre experience who are ready to work USA shifts and gain hands-on industry experience.

Opportunity Overview

Item	Details
Employer	Redial BPO
Programme	USA Call Centre Learnership Programme 2026/2027
Opportunity Type	Learnership
Industry	Business Process Outsourcing (BPO)
Location	Roodepoort, Gauteng
Programme Duration	12 Months
Employment Type	Contractor (Learnership)
Work Arrangement	On-site
Shift Pattern	USA shifts (including evenings, weekends and public holidays where required)
Closing Date	Not specified

Employer

Employer: Redial BPO

Programme: USA Call Centre Learnership Programme 2026/2027

Location: Roodepoort, Gauteng

Duration: 12 Months

Employment Type: Contractor (Learnership)

Redial BPO provides business process outsourcing services for international clients and offers aspiring contact centre professionals structured workplace training, coaching and mentorship in a live customer service environment.

Closing Date

Closing Date: Not specified. Early applications are encouraged.

Duties and Responsibilities

Successful learners will:

• Respond to inbound calls from USA-based customers.
• Deliver professional customer service.
• Handle customer enquiries and resolve issues.
• Use CRM and contact centre systems.
• Apply sales and objection-handling techniques.
• Attend coaching and training sessions.
• Meet quality and performance standards.
• Work scheduled USA shifts, including evenings, weekends and public holidays where required.

Requirements

Applicants must:

• Be a South African citizen or have legal permission to work in South Africa.
• Be currently unemployed.
• Have a Grade 12 (Matric) certificate.
• Have 3–6 months of BPO call centre experience.
• Speak and write English fluently.
• Have a clear and professional telephone voice.
• Possess basic computer skills.
• Be familiar with Microsoft Word, Excel and Outlook.
• Be willing to work USA shifts.
• Be able to work on-site in Roodepoort, Gauteng.

Salary / Stipend

Stipend: Monthly stipend provided.

(The employer has not disclosed the stipend amount.)

Why You Should Apply

This learnership provides valuable experience within South Africa’s fast-growing BPO industry.

Benefits include:

• Monthly learnership stipend.
• International customer service experience.
• Practical workplace training.
• Coaching and mentorship.
• CRM and contact centre systems training.
• Sales and communication skills development.
• Improved career prospects in the BPO sector.

Documents Needed

Prepare the following documents before applying:

• ✔ Updated CV
• ✔ Certified South African ID copy
• ✔ Certified Matric certificate
• ✔ Contactable referees
• ✔ Cover letter or motivation letter
• ✔ Proof of BPO experience (if available)
• ✔ Academic certificates (if applicable)

How to Apply

1. Visit the official Redial BPO application page.
2. Search for the USA Call Centre Learnership Programme 2026/2027.
3. Complete the online application form.
4. Upload your CV and supporting documents.
5. Review your application carefully.
6. Submit your application before the programme closes.

Official Application Link

Apply through the official Redial BPO careers application page.

Expert Guidance (Mbalizuke Nkosi)

Expert Guidance

Career expert Mbalizuke Nkosi advises applicants to prepare all required documents before applying. Ensure your CV is updated, your qualifications are certified where required, and submit your application well before the closing date to avoid technical issues. Always apply only through the employer’s official recruitment website and keep a copy of your confirmation for your records.

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Frequently Asked Questions (FAQ)

1. Who can apply?

South African job seekers who are currently unemployed and meet the programme requirements.

2. Is the learnership paid?

Yes. Redial BPO offers a monthly stipend, although the amount has not been disclosed.

3. Do I need previous call centre experience?

Yes. Applicants should have 3–6 months of BPO call centre experience.

4. Where is the learnership based?

The programme is based on-site in Roodepoort, Gauteng.

5. Will I work night shifts?

Yes. Learners must be willing to work USA shifts, including evenings, weekends and public holidays where required.

6. What skills will I gain?

You’ll receive training in customer service, sales, CRM systems, communication, objection handling and professional workplace practices.

7. Can employed applicants apply?

No. The programme is intended for applicants who are currently unemployed.

8. Will I receive a qualification?

The employer has not specified whether a formal qualification will be awarded. Applicants are encouraged to confirm this during the recruitment process.

Disclaimer

YouthScope shares employment, internship, bursary and learnership opportunities from official employers to help South Africans access career opportunities. We are not the recruiting organisation and do not charge any application fees. Always verify information on the employer’s official website before submitting your application.