The City of Johannesburg is inviting unemployed youth from Johannesburg communities to apply for a Customer Care Agent Internship within the Transport Department.
Closing Date
Friday, 27 February 2026
Location
75 Helen Joseph Street, Old Mutual Building, Johannesburg
Stipend
R10 109,86 per month (Basic salary, no additional benefits)
Duration
Up to 18 months
Minimum Requirements
Applicants must:
- Be a resident of the City of Johannesburg
- Have Grade 12 (NQF Level 4)
- Hold a Diploma in Marketing / Business Management / Business Administration or NQF Level 6 qualification
- Have no prior work experience
- Not have participated in an internship before (unless unrelated to their qualification)
Internship Overview
The internship programme provides structured workplace training for students and graduates who require practical experience to complete their studies or gain post-qualification exposure.
The successful candidate will provide professional customer service, resolve queries efficiently, and ensure high-quality service delivery.
What You Will Learn
- Handling customer queries and complaints
- Providing accurate product and service information
- Maintaining customer records
- Supporting stakeholder relationship management
- Reporting on customer care activities
- Improving customer satisfaction and loyalty
QUICK LINKS:
Skills & Competencies Required
- Strong customer service orientation
- Good verbal and written communication skills
- Computer literacy (MS Word, Excel, PowerPoint)
- Complaint resolution skills
- Organising and coordination skills
- Attention to detail and initiative
Important Information
- Applications must be submitted online only.
- Use Google Chrome when applying.
- Attach certified copies of your ID, qualifications, and CV.
- If you do not receive feedback within six (6) weeks after the closing date, consider your application unsuccessful.
- Shortlisted candidates will undergo credit, criminal, identity, and employment verification checks.
- The City reserves the right not to make an appointment.
Enquiries
Contact Person: Rutana De Klerk
Tel: (011) 022 8656
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Mbalizuke Nkosi is the editorial voice behind YouthScope.co.za, a South African youth-focused platform dedicated to providing reliable information on opportunities, education, and career development. The platform serves students, graduates, job seekers, and young professionals by delivering accurate, timely, and easy-to-understand content.
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