Looking for a practical way to enter the job market in 2026? A Services SETA-accredited Contact Centre Support Learnership is now open, giving entry-level candidates a clear path into customer service and call centre careers.

This 12-month programme combines structured learning with real workplace skills — making it a strong option for anyone serious about improving their employability in South Africa.

Learnership Overview

• Programme: Contact Centre Support Learnership
• Qualification: National Certificate: Contact Centre Support
• SAQA ID: 71490
• NQF Level: 2
• Duration: 12 months
• Accreditation: Services SETA

What This Learnership Offers

This programme is designed to prepare you for real customer service environments by combining:

• Theory-based learning
• Practical workplace skills
• Structured assessments

With 128 credits, this is not just a short course — it’s a recognised qualification that can open doors to entry-level jobs.

Why Services SETA Accreditation Matters

Being accredited by Services SETA means:

• The training is nationally recognised
• It aligns with South Africa’s skills development system
• It improves your chances of employment

For many applicants, this adds real value when comparing learnership opportunities.

Who Can Apply?

This learnership is ideal for entry-level candidates who want to build a career in customer service or contact centres.

Minimum Requirements:

• Grade 12
• Numeracy at NQF Level 1 (or equivalent)
• English at NQF Level 1
• A second language at NQF Level 1
• Basic computer skills (NQF Level 2)

What You Will Learn

The programme covers essential workplace skills, including:

• Customer service and communication
• Contact centre operations (inbound & outbound)
• Data capturing and information handling
• Teamwork and workplace behaviour
• Understanding performance standards

You’ll be trained to handle real-world customer interactions confidently.

Skills You Will Gain

By the end of the programme, learners will be able to:

• Handle customer queries and complaints
• Provide accurate service and support
• Capture and manage data effectively
• Work in a team environment
• Adapt to fast-paced customer service roles

Career Opportunities

This qualification can lead to roles such as:

• Contact Centre Agent
• Customer Care Consultant
• Data Capturer
• Telemarketing Agent
• Sales Support Assistant

With experience, you can grow into supervisory or coaching roles

You can also:

• View latest Internships
• View latest Learnerships
• View Latest Bursaries
• View latest Government jobs
• View latest Scholarships
• View latest Fellowships
• View latest Apprenticeships

Programme Duration

The learnership runs for 12 months, giving you enough time to build both knowledge and practical experience.

Important Things to Know

Before applying, make sure you understand:

• This is a structured training programme with assessments
• You may need access to a computer and digital tools
• Commitment and consistency are key to completing the programme

How to Apply

Applications must be submitted through the official learnership application portal.

• Ensure all details are accurate
• Meet the minimum requirements before applying
• Apply early to avoid missing out

official learnership application portal

Who Should Apply?

This opportunity is perfect for:

• Youth looking for their first job opportunity
• Candidates interested in customer service or sales careers
• Anyone wanting a recognised qualification + practical skills

Final Thoughts

The Contact Centre Support Learnership stands out because it offers more than just training — it provides a real pathway into the workplace.

With backing from Services SETA, this programme gives you the chance to build valuable, job-ready skills in a growing industry.

If you’re serious about starting your career, this is the kind of opportunity worth applying for.