Quick summary: Fordec Holdings is advertising a Contact Centre NQF Level 3 Learnership aimed at unemployed young South Africans. Available programme information describes theoretical training combined with practical workplace experience, with the opportunity advertised at an approximate R5,500 monthly stipend.
The available information says applicants should be under 29 and unemployed, while both Matric and Grade 10 are mentioned in the published eligibility information. Because the education requirement is not presented consistently across the available listings, applicants should confirm which qualification applies to the specific intake before applying.
Fordec Holdings Contact Centre Learnership 2026: What You Need to Know
The programme is focused on contact centre and customer-service skills. It combines theoretical learning with practical workplace exposure, allowing participants to work towards an NQF Level 3 Contact Centre qualification while developing workplace skills.
Fordec Holdings is a South African business that provides learner recruitment and placement, learnership programme management and human-capital development services. Its LinkedIn company profile identifies its website as fordec.co.za and lists learner recruitment and placement among its services.
Opportunity Details
| Detail | Information |
|---|---|
| Organisation | Fordec Holdings |
| Programme | Contact Centre Learnership |
| Qualification | Contact Centre NQF Level 3 |
| Target group | Unemployed South African youth |
| Age requirement | Under 29 |
| Stipend | Approximately R5,500 per month, according to published vacancy information |
| Training | Theoretical training and practical workplace experience |
| Application method | |
| Application email | admin@fordec.co.za |
| Location | Not specified in the available programme information |
| Duration | Not specified in the available programme information |
| Closing date | Not specified in the available programme information |
The stipend figure should be treated as an advertised approximate amount, rather than a guaranteed final payment, until confirmed by Fordec Holdings.
Who Can Apply?
The available programme information identifies the following eligibility criteria:
- Be a South African citizen.
- Be unemployed.
- Be under 29 years old.
- Have a valid South African ID.
- Meet the applicable educational requirement.
- Be prepared to complete theoretical training.
- Be willing to participate in practical workplace experience.
The education requirement needs particular attention. Published information mentions Matric, while also stating that applicants with Grade 10 may be eligible. Because these statements are not fully consistent, applicants should confirm the applicable educational requirement directly with Fordec Holdings before relying on either qualification as sufficient.
What Qualification Does the Programme Offer?
The learnership is advertised as a Contact Centre NQF Level 3 programme.
Contact-centre training can cover areas such as customer service, professional communication, telephone etiquette, problem-solving and working effectively with customers. The broader NQF Level 3 contact-centre qualification is designed around entry-level knowledge and skills for contact-centre and business-process-outsourcing environments.
The exact curriculum, training provider and delivery arrangements for the Fordec intake are not specified in the available vacancy information.
What Does the Learnership Involve?
The programme combines two main components:
Theoretical training
Learners receive structured training related to contact-centre work and customer service.
Practical workplace experience
The programme also includes workplace-based practical exposure. Fordec’s own company information says its learnership model can involve learners completing classroom learning alongside workplace-based practical training with host employers.
Skills associated with the advertised opportunity include:
- Customer service
- Communication
- Contact-centre operations
- Problem-solving
- Professional telephone etiquette
- Teamwork
- Workplace discipline
These skills can be relevant to customer-facing and support roles, although completion of the learnership does not guarantee permanent employment.
What Applicants Should Prepare
Published programme information lists the following documents:
- South African ID
- Updated CV
- Matric certificate, where applicable
- Grade 10 qualification, where applicable
- SARS tax letter
- Certified copies of required documents
Applicants should make sure their documents are clear and that the information on their CV matches their supporting documentation.
Helpful applicant advice: Before sending your application, check your email address and telephone number carefully and make sure the CV is up to date. This is preparation advice, not an additional official eligibility requirement.
Is the Fordec Learnership Paid?
The available vacancy listings advertise an approximate stipend of R5,500 per month.
Because the amount is described as approximate, applicants should confirm the final stipend, payment conditions and any other programme terms directly with Fordec Holdings during recruitment.
How to Apply
The available application information says candidates can apply by email.
Application email: admin@fordec.co.za
Application steps
- Prepare your updated CV.
- Prepare the relevant qualification documents.
- Have your South African ID available.
- Include the other documents requested for the programme, including the SARS tax letter and certified copies where applicable.
- Send the application to admin@fordec.co.za.
- Before submitting, check that your documents are readable and your contact details are correct.
Applicants should verify the latest application instructions with Fordec Holdings before sending sensitive personal documents.
Is There a Closing Date?
A confirmed closing date is not specified in the programme information reviewed.
One third-party vacancy page displays an expiration date of 29 October 2026, but this is not confirmed by Fordec’s own programme information in the sources reviewed. Youthscope therefore does not present 29 October as an official closing date.
Closing date: Not specified in the available official information reviewed.
Where Is the Learnership Located?
The available programme listings identify the opportunity as being in South Africa but do not provide a confirmed workplace location for this specific learnership.
Location: Not specified in the available programme information.
Applicants should confirm where the practical workplace component will take place before accepting an offer.
Employment Equity and Disability Applicants
Some published information states that particular intakes may prioritise candidates with disabilities in line with employment-equity requirements. However, the available information does not establish that this applies universally to every Fordec Contact Centre Learnership intake.
Applicants should follow the specific eligibility instructions provided for the intake they are applying for.
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- Aramex Business Administration NQF Level 4 Learnership 2026/2027
- Clover YES Learnership 2026/2027
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Why This Opportunity May Be Useful for Entry-Level Applicants
The main applicant-focused feature is the combination of formal training and practical workplace exposure.
For someone trying to enter customer service or contact-centre work, the programme can provide an opportunity to develop workplace-related skills while working towards an NQF Level 3 qualification. Contact-centre qualifications are specifically designed to develop entry-level knowledge for the contact-centre and business-process-outsourcing environment.
However, applicants should distinguish between gaining training and securing employment. A learnership provides learning and workplace exposure; it does not by itself guarantee a permanent position.
Frequently Asked Questions
1. What qualification is offered?
The programme is advertised as a Contact Centre NQF Level 3 Learnership.
2. Who can apply?
The available information says the programme is aimed at unemployed South African youth under 29 years old who meet the applicable requirements.
3. Is Matric required?
The published information mentions both Matric and Grade 10. Because the educational requirement is not completely consistent across the available listings, applicants should confirm the applicable requirement with Fordec Holdings.
4. How much is the stipend?
Published vacancy information advertises an approximate R5,500 per month stipend. Applicants should confirm the final amount and conditions directly with Fordec Holdings.
5. Where is the learnership based?
The specific workplace location is not specified in the available programme information reviewed.
6. How do I apply?
The available information instructs applicants to submit their application and supporting documents to admin@fordec.co.za.
Final Reminder
Applicants interested in the Fordec Holdings Contact Centre Learnership 2026 should check the eligibility requirements carefully, particularly the educational requirement, because the available published information refers to both Grade 10 and Matric.
Prepare your CV and supporting documents before applying, and confirm the latest programme terms, stipend, location and application status directly with Fordec Holdings.
Official source
Fordec Holdings: fordec.co.za
Fordec Holdings’ LinkedIn company profile identifies fordec.co.za as its website and confirms that the organisation provides learner recruitment and placement and learnership programme management services.
Important sourcing note: I could not verify a dedicated 2026 Contact Centre Learnership vacancy page on Fordec’s website from the available search results. The specific stipend, eligibility, documents and email application details above are therefore attributed to the current published vacancy information rather than presented as independently verified official Fordec vacancy terms.
Author/Updated Information
Written by: Mbalizuke Nkosi
Published: 20 September 2026
Updated: 20 September 2026
Information checked: 20 September 2026
Mbalizuke Nkosi is the editorial voice behind YouthScope.co.za, a South African youth-focused platform dedicated to providing reliable information on opportunities, education, and career development. The platform serves students, graduates, job seekers, and young professionals by delivering accurate, timely, and easy-to-understand content.
Through informative and professionally curated content, YouthScope.co.za aims to equip young people with the knowledge and resources needed to make informed decisions about their education and future careers.
For inquiries or support, please contact admin@youthscope.co.za.
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