Katope ITM is recruiting candidates for a six-month Tier 1 IT Support Learnership and Graduate Internship in 2026, with advertised remuneration of up to R4,500 per month. The programme focuses on practical first-line IT support, service-desk operations, troubleshooting and customer assistance.
There are separate entry routes for learnership candidates and graduates. Matric applicants need an IT certificate or diploma that is completed or currently in progress, while the graduate route requires a completed Diploma or Degree in Information Technology or a related field.
Katope ITM Learnership 2026: Key Details
| Detail | Information |
|---|---|
| Opportunity | Tier 1 IT Support Learnership / Graduate Internship |
| Organisation | Katope ITM |
| Location | Midrand, Gauteng |
| Duration | 6 months |
| Remuneration | Up to R4,500 per month |
| Learnership route | Matric + IT certificate/diploma completed or in progress |
| Graduate route | Completed IT or related Diploma/Degree |
| Focus area | Tier 1 IT Support / Service Desk |
| Closing date | Not specified in the current listing |
| Application method | Online |
The information above reflects the current recruitment listing available on 20 September 2026.
Who Can Apply?
The programme has two different entry routes, so applicants should select the route that matches their educational background.
Learnership route
Applicants need:
- Matric / Grade 12
- An IT qualification at certificate or diploma level
- The IT qualification may be completed or currently in progress
- Basic computer hardware knowledge
- Basic software knowledge
- Basic networking knowledge
- Good laptop and computer skills
- Good communication skills
- A willingness to learn
Important: Matric alone is not listed as sufficient for the learnership route. Candidates also need the relevant IT studies.
Graduate internship route
Graduate applicants need:
- A completed Diploma or Degree in Information Technology or a related field
- Basic IT support knowledge
- Hardware knowledge
- Software knowledge
- Networking knowledge
- Troubleshooting skills
- Problem-solving ability
- Computer and laptop skills
- Customer-service skills
- Good communication
The graduate route is therefore aimed at candidates who have already completed relevant tertiary studies.
What Is Tier 1 IT Support?
Tier 1 IT support is generally the first level of assistance provided when a computer user encounters a technical problem.
A support agent may help users with basic hardware, software, connectivity and computer-related issues before escalating more complicated problems to higher-level technical teams.
For someone entering IT, this can provide exposure to the practical processes used in a professional service-desk environment.
What Will Participants Do?
The advertised programme focuses on first-line IT support and service-desk activities.
Participants can gain exposure to:
- Supporting users with computer problems
- Assisting with laptop-related issues
- Troubleshooting basic hardware problems
- Troubleshooting software issues
- Logging support requests
- Managing support tickets
- Maintaining support records
- Communicating with users
- Following service-desk processes
The exact daily duties can vary depending on the support environment in which the participant works.
Why Is Troubleshooting Important?
IT support is not simply about knowing how to repair a computer.
A support agent needs to identify what is causing a problem before deciding what to do next.
For example, a connectivity problem could involve:
- Wi-Fi settings
- Network equipment
- Network configuration
- Hardware
- User credentials
- A wider system problem
This is why problem-solving and basic networking knowledge are relevant to the programme.
Hardware and Software Knowledge
The learnership requirements include basic understanding of computer hardware and software.
Applicants should be comfortable with everyday computer equipment and terminology.
Relevant knowledge could include:
- Laptops
- Desktop computers
- Monitors
- Keyboards and mice
- Storage devices
- Memory
- Network equipment
- Common computer software
- Basic operating-system functions
Applicants should only claim skills they can genuinely demonstrate.
Basic Networking Knowledge
Networking is another area mentioned in the requirements.
Applicants should have an understanding of basic concepts such as:
- Wi-Fi
- Internet connectivity
- Local networks
- Routers
- Network cables
- Basic connectivity troubleshooting
Advanced networking certification is not stated as a mandatory requirement in the current listing.
Are Certifications Required?
The listing identifies Microsoft, CompTIA and ITIL certifications as advantageous.
That means applicants who already have relevant certifications can highlight them on their CV, but they should not present these certifications as mandatory requirements unless the active application specifically says so.
Is Previous IT Experience Required?
Previous IT support or service-desk experience is described as advantageous, rather than a strict requirement.
This is useful for candidates who have technical knowledge but are still trying to obtain formal workplace experience.
Relevant genuine experience can include:
- College practicals
- IT projects
- Technical assignments
- Volunteer support
- Academic networking projects
- Software-development projects
- Helping users with computer problems
Do not describe informal experience as professional employment if it was not.
What Personal Skills Matter?
The recruitment information highlights qualities including communication, customer focus, problem-solving, reliability, professionalism, independent working, teamwork and willingness to learn.
These skills are important because IT support involves working directly with people.
A support agent may need to explain a technical problem to someone who has little technical knowledge. Clear communication is therefore part of the job.
How Much Does the Katope ITM Learnership Pay?
The programme advertises remuneration of up to R4,500 per month.
The wording “up to” is important. It should not automatically be interpreted as a guaranteed R4,500 monthly payment for every participant.
The current listing does not clearly provide additional amounts for:
- Transport
- Accommodation
- Meals
- Data
- Relocation
Applicants should rely on the confirmed offer and recruitment information rather than assuming additional benefits.
How Long Is the Programme?
The Katope ITM programme runs for six months.
During that period, participants can build practical exposure to first-line IT support and service-desk processes.
For applicants hoping to develop an IT career, it can also provide examples of real workplace tasks that can later be included on a CV.
Can the Programme Lead to Permanent Employment?
The current listing states that candidates who perform well during the six months may be considered for a permanent IT Support position.
This is not a guarantee of permanent employment.
Applicants should therefore treat the six-month programme as a fixed-term opportunity unless a separate permanent employment offer is made.
Where Is the Opportunity Based?
The programme is listed in Midrand, Gauteng.
Applicants should consider their ability to attend the workplace reliably, including transport arrangements and commuting costs, before applying.
What Should Learnership Applicants Put on Their CV?
Candidates applying through the learnership route should clearly show:
- Matric / Grade 12
- IT certificate or diploma
- Institution where the IT qualification is being studied or was completed
- Whether the qualification is completed or in progress
- Hardware knowledge
- Software knowledge
- Networking knowledge
- Relevant IT projects
- Computer skills
If your qualification is still in progress, state that accurately.
What Should Graduates Highlight?
Graduate applicants should make their completed tertiary qualification easy to identify.
Include:
- Diploma or Degree title
- Institution
- Completion date
- Relevant IT subjects
- Technical projects
- Networking knowledge
- Troubleshooting experience
- Software skills
- Hardware knowledge
- Any relevant certifications
Projects can be particularly useful when you have limited formal employment experience.
Is This a Formal SETA Learnership?
The current recruitment listing describes the opportunity as a Learnership / Graduate Internship, but it does not clearly identify a specific SETA, NQF level, SAQA identification number, occupational qualification or accredited training provider.
Applicants should therefore not assume that the six-month programme leads to a particular nationally registered qualification unless Katope ITM provides that information.
What is clearly stated is the opportunity to gain practical IT support experience over six months.
How to Apply
The opportunity is advertised as an online application.
Before applying:
- Identify whether you qualify through the learnership or graduate route.
- Check your IT qualification status.
- Update your CV.
- Clearly list your technical skills.
- Include relevant certifications if you have them.
- Check your contact details.
- Review your application for accuracy.
- Submit through the advertised online application route.
official online application portal.
The current listing does not provide a confirmed closing date.
Closing Date
Not specified in the current recruitment information.
Because a confirmed deadline is not listed, applicants should avoid relying on an unofficial closing date.
Common Application Mistakes to Avoid
Applicants should avoid:
- Applying through the learnership route with Matric only
- Applying as a graduate without a completed relevant qualification
- Claiming certifications they do not hold
- Exaggerating technical skills
- Listing an unfinished qualification as completed
- Assuming R4,500 is guaranteed
- Assuming permanent employment is guaranteed
- Ignoring the Midrand location
- Waiting for an unconfirmed closing date
Youthscope Suggested
- James Fisher Opens 6 months Coded Welder and Mechanical Fitter Trainee Programme 2026
- Transnet TVET Carpenters and Plumbers Learnerships 2026
- Sisekelo Learnerships 2026
- FNB First Job Learnership 2026
- Aramex Business Administration NQF Level 4 Learnership 2026/2027
- Clover YES Learnership 2026/2027
- SGS YES Programme 2026/2027
- Afrizan Opens PWD Learnership 2026 for Customer Service and BPO Training
Frequently Asked Questions
Who can apply for the Katope ITM Learnership 2026?
The learnership route requires Matric plus an IT certificate or diploma that is completed or currently in progress. Graduate applicants need a completed IT or related Diploma or Degree.
How much does the programme pay?
The advertised remuneration is up to R4,500 per month.
How long is the programme?
The programme runs for six months.
Where is the programme located?
The opportunity is based in Midrand, Gauteng.
Is previous IT support experience required?
Previous IT support experience is listed as advantageous rather than a strict requirement.
When does the application close?
A closing date is not specified in the current recruitment listing.
Final Reminder
The Katope ITM Tier 1 IT Support Learnership 2026 provides a six-month route into practical first-line IT support and service-desk experience, with advertised remuneration of up to R4,500 per month.
Applicants should pay close attention to the two entry routes. The learnership route requires Matric plus relevant IT studies, while the graduate route requires a completed IT or related Diploma or Degree.
The programme is listed in Midrand, Gauteng, and the current listing does not specify a closing date. Applicants should verify the active recruitment information before submitting an application.
Source: Current Katope ITM recruitment listing published by SETA Careers.
Last checked: 21 September 2026.
Author/Updated Information
Written by: Mbalizuke Nkosi
Published: 21 September 2026
Updated: 21 September 2026
Information checked: 21 September 2026
Mbalizuke Nkosi is the editorial voice behind YouthScope.co.za, a South African youth-focused platform dedicated to providing reliable information on opportunities, education, and career development. The platform serves students, graduates, job seekers, and young professionals by delivering accurate, timely, and easy-to-understand content.
Through informative and professionally curated content, YouthScope.co.za aims to equip young people with the knowledge and resources needed to make informed decisions about their education and future careers.
For inquiries or support, please contact admin@youthscope.co.za.