What You Need
- South African ID
- Updated CV (focused on admin or customer service)
- National Senior Certificate (NQF Level 4)
- 1–2 years relevant experience
- Strong communication skills
- Basic computer skills
Opportunity Overview
The Services SETA Frontline Services roles (Ref: SS-142) offer two fixed-term contract positions for candidates with experience in reception, switchboard, and office administration.
This is a public-sector opportunity where professionalism, accuracy, and service quality are essential.
- Reference Number: SS-142
- Positions Available: 2
- Contract Type: Fixed-term
- Closing Date: Friday, 08 May 2026
Why This Role Matters
Frontline staff shape how people experience an organisation from the first interaction.
In this role, you will:
- Represent the organisation at reception
- Handle incoming calls professionally
- Ensure smooth communication and visitor flow
Small details—like accurate messages and polite communication—make a big impact.
Key Responsibilities
Reception Duties
- Welcome visitors in a professional and friendly manner
- Ensure visitors sign in correctly
- Direct visitors to the correct departments
- Maintain a clean and organised reception area
- Communicate waiting times clearly
Switchboard Duties
- Answer and direct incoming calls
- Screen and transfer calls efficiently
- Take and relay accurate messages
- Maintain professional communication at all times
Administrative Support
- Record visitor and call logs
- Assist with:
- Photocopying
- Scanning
- Document binding
- Distribute mail and internal documents
- Support general front office administration
Minimum Requirements
To apply, you must have:
- National Senior Certificate (NQF Level 4)
- 1–2 years experience in:
- Reception
- Customer service
- Administration
Advantage
- NQF Level 6 qualification in:
- Business Administration
- Communications
- Knowledge of the SETA environment
Who Should Apply?
This opportunity is ideal for candidates who:
- Enjoy working with people
- Can communicate clearly and professionally
- Are organised and detail-oriented
- Can handle a busy reception or switchboard
What Employers Are Looking For
Strong candidates should demonstrate:
- Ability to manage calls and visitors efficiently
- Accuracy in record-keeping and messaging
- Confidence in representing an organisation
- Commitment to professional service standards
Selection Process
Shortlisted candidates may go through:
- Psychometric assessment
- Security checks
- Qualification verification
- Criminal and credit checks
- Employment reference checks
Ensure all your information is accurate and up to date.
How to Apply
Applications must be submitted online only through the official Services SETA platform.
Prepare these documents:
- Updated CV
- Certified ID copy
- Qualification certificates
- Supporting documents (if applicable)
Important:
- No hand-delivered or emailed applications will be accepted
- Double-check all details before submitting
Expert Insight
A common mistake is listing “admin experience” without showing real examples.
Recruiters want proof of your frontline impact.
Pro tip:
Include specific examples in your CV, such as:
- Managing a busy reception desk
- Handling high call volumes
- Keeping visitor logs accurate
- Assisting difficult customers professionally
Clear examples make your experience more credible.
You Can Also Explore Youthscope
If you are interested in similar opportunities, you can also check:
- Internships in South Africa
- Bursaries for 2026
- Learnership programmes
- Apprenticeships
- Jobs for youth
- Student guides and resources
- Scholarships and funding options
- Fellowship opportunities
Employment Equity Note
Services SETA supports employment equity and diversity.
- Preference may be given to designated groups
- Persons with disabilities are encouraged to apply
- The organisation reserves the right not to appoint
Closing Date
Friday, 08 May 2026
Late applications will not be considered. If you do not receive feedback within 30 working days, consider your application unsuccessful.
Final Tip
Focus on showing your professionalism and reliability. In frontline roles, how you communicate matters just as much as your qualifications.
Mbalizuke Nkosi is the editorial voice behind YouthScope.co.za, a South African youth-focused platform dedicated to providing reliable information on opportunities, education, and career development. The platform serves students, graduates, job seekers, and young professionals by delivering accurate, timely, and easy-to-understand content.
Through informative and professionally curated content, YouthScope.co.za aims to equip young people with the knowledge and resources needed to make informed decisions about their education and future careers.
For inquiries or support, please contact admin@youthscope.co.za.
